Question 1

What product categories does Viraloid AI support?

Accepted Answer

Viraloid AI supports electronics, jewelry, shoes & bags, fashion, beauty & skincare, home goods, food & beverage, toys, sporting goods, and more. Each category has AI-optimized camera movements, lighting setups, and background scenes tailored to showcase that product type at its best.

Question 2

What are the photo requirements?

Accepted Answer

Any background works — AI will auto-remove it. White or solid-color backgrounds give the best results. Minimum resolution: 300×300px. Supported formats: JPEG, PNG, WebP. For optimal quality, we recommend at least 1024×1024px with the product clearly visible and well-lit.

Question 3

What video styles and scene presets are available?

Accepted Answer

Viraloid AI offers 6 scene presets: Auto Commercial (product ads), Cinematic CG (movie-level VFX), Digital Presenter (AI spokesperson), Nature Aerial (outdoor/landscape), Social Short (TikTok/Reels-optimized), and Custom Prompt (describe your own scene). Each preset includes curated camera movements, transitions, and visual effects.

Question 4

What are the video specs — resolution, duration, and format?

Accepted Answer

Generated videos are exported as MP4 (H.264). Typical duration ranges from 3–15 seconds depending on the model and prompt. Resolution and frame rate vary by model. The exact output specs are displayed before you start generating.

Question 5

Can I customize the video script or camera movements?

Accepted Answer

Yes. With Custom Prompt mode, you can describe exactly what you want — product angle, background, movement, lighting mood, and even specific shot styles. For other presets, the AI makes intelligent decisions but you can refine with follow-up prompts.

Question 6

What is the batch processing limit?

Accepted Answer

You can upload and queue 100+ product photos for batch generation. Each image is processed as an independent job. Jobs run in sequence, and you can monitor progress from your dashboard. Ideal for sellers who need video for every SKU in a large catalog.

Question 7

If I'm not happy with the result, can I regenerate?

Accepted Answer

Yes. You can regenerate with an adjusted prompt or different scene preset. Each regeneration consumes credits. We recommend refining your prompt based on the result — small adjustments (lighting description, camera angle keywords) often dramatically improve output.

Question 8

Is there a video template library?

Accepted Answer

The 6 scene presets function as curated templates, each with multiple visual styles built in. We're actively expanding the preset library. Custom Prompt mode gives you unlimited creative flexibility beyond the presets.

Question 9

How are credits calculated?

Accepted Answer

Each video costs 8–15 credits depending on the model quality and output duration. The exact credit cost is always shown before you generate — there are no surprise charges. Higher-quality models (used for hero shots) cost more credits than draft-quality models.

Question 10

Do credits expire?

Accepted Answer

Credit packs (one-time purchases) are valid for 12 months from the purchase date and never reset mid-cycle. Subscription credits refresh every billing cycle — unused monthly credits do not roll over to the next month.

Question 11

What is the difference between plans?

Accepted Answer

Credit packs (Starter $9, Creator $25, Studio $59) are one-time purchases with no subscription — buy when you need. Monthly and annual subscriptions give you a recurring credit allowance at a lower per-credit cost. Annual plans save ~20% versus monthly. All plans include all scene presets and export formats.

Question 12

How do I upgrade or downgrade my plan?

Accepted Answer

You can change your subscription tier anytime from Settings → Billing. Upgrades take effect immediately and are prorated. Downgrades apply at the start of the next billing cycle. Cancellation stops future charges but your current period remains active until it ends.

Question 13

Is there a free trial?

Accepted Answer

New accounts can explore the full dashboard, preview all 6 scene presets, and see estimated credit costs before purchasing — no credit card required to sign up. Our lowest-cost entry point is the $9 Starter Pack (120 credits). All subscription plans include a 7-day money-back guarantee.

Question 14

Are there any hidden fees?

Accepted Answer

None. The price shown is the price you pay. There are no setup fees, no watermark removal charges, and no per-export limits. The only thing to note: subscription credits refresh monthly and unused credits do not carry over.

Question 15

How do I cancel my subscription?

Accepted Answer

Go to Settings → Billing → Cancel Subscription. Cancellation is immediate — no phone calls or chat required. Your access and remaining credits continue until the end of your current billing period.

Question 16

Should I choose a credit pack or a subscription?

Accepted Answer

Credit packs are best for occasional use or trying the platform without commitment. Subscriptions are more cost-effective if you generate videos regularly — the per-credit cost is lower and credits refresh automatically each month.

Question 17

Do Viraloid AI videos have commercial license?

Accepted Answer

Yes. All videos generated on paid plans (credit packs and subscriptions) come with full commercial license. You can use them in advertising, on e-commerce product pages, in social media campaigns, and in client deliverables.

Question 18

Can I use the videos on Amazon, Shopify, or TikTok?

Accepted Answer

Yes. Videos meet Amazon product video technical guidelines and work on Shopify, TikTok Shop, eBay, Etsy, Walmart Marketplace, and any other platform. We recommend adding a brief 'AI-generated' note in your product description to stay aligned with platform policies as they evolve.

Question 19

Do I need to disclose that my video is AI-generated?

Accepted Answer

Platform requirements vary and are evolving. Currently, most major platforms do not mandate AI disclosure for product videos. However, we recommend transparency — a simple note like 'Video generated with AI' in your listing description is good practice and future-proofs your content.

Question 20

Are there any content restrictions?

Accepted Answer

Yes. Viraloid AI cannot be used to generate content involving weapons, illegal substances, nudity, political figures, or content that impersonates real people without consent. Generating misleading product claims is also prohibited. See our Terms of Service for the complete list.

Question 21

Who owns the copyright to generated videos?

Accepted Answer

You do. Videos generated from your product photos are owned by you. Viraloid AI does not claim ownership over your generated output. You retain full rights to use, distribute, and monetize your videos.

Question 22

Will my product photos be used to train AI models?

Accepted Answer

No. Your uploaded product images are used solely to generate your requested videos. We do not use customer-uploaded content to train or fine-tune our AI models. See our Privacy Policy for details on data handling and retention.

Question 23

Is Viraloid AI GDPR compliant?

Accepted Answer

Yes. We process personal data in compliance with GDPR. You can request deletion of your account and associated data at any time from Settings → Account → Delete Account, or by emailing contact@viraloidai.com. We respond to data requests within 30 days.

Question 24

What is the refund policy?

Accepted Answer

Subscription plans: 7-day unconditional money-back guarantee — no questions asked. Email contact@viraloidai.com within 7 days of your first charge. Credit packs: non-refundable, but valid for 12 months from purchase — they never expire mid-year.

Question 25

How do I request a refund?

Accepted Answer

Email contact@viraloidai.com with your account email and reason. Subscription refunds are processed within 5–7 business days. You don't need to explain why — the 7-day guarantee is unconditional.

Question 26

How can I contact support?

Accepted Answer

Email us at contact@viraloidai.com. We respond to all inquiries within 1 business day. For faster help, include your account email and a brief description of the issue.

Question 27

What is the response time for support?

Accepted Answer

We aim to respond to all support emails within 1 business day. During peak periods, response may take up to 2 business days. We do not currently offer live chat or phone support.

Question 28

Do you offer enterprise or bulk pricing?

Accepted Answer

Yes. If you need custom credit volumes, dedicated onboarding, or API access for integration into your workflow, email contact@viraloidai.com with your requirements. We'll put together a custom quote.

Question 29

Can I request deletion of my data?

Accepted Answer

Yes. You can delete your account from Settings → Account → Delete Account. This permanently removes your profile, upload history, and generated videos from our systems. Or email contact@viraloidai.com to request manual deletion.

Question 30

Is my account and payment information secure?

Accepted Answer

Yes. All payments are processed by Stripe — we never store your card details. Account passwords are hashed and never stored in plaintext. All data is transmitted over TLS. We do not sell or share your data with third parties.

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